- Cino Auto Repair Inc.
Cino Auto Repairs is a family owned and operated NAPA AUTOPRO facility in Stoney Creek. Established in 1984 by Alfonso and Lina Cino, the business is now run by the second generation, Luigi and Sergio. Originally a two-bay gas bar, in 1990 the business expanded to their nine-bay location and now employs 11 people.
In 2014, Cino Auto Repair became fully committed to the NAPA AUTOPROâ€Œ banner and joined forces with several other garages in the greater Hamilton Area.
"Over the last year, we have positioned ourselves in the automotive repair market as industry leaders. Specifically, focusing on top technicians, unique and effective technician training as well as training our customers to trust, respect and understand our recommendations for service and repairs." Lui and Serge explain. "Our customers are the best in the industry, like us they demand the best possible service."
Both brothers agree, the NAPA AUTOPRO program gives their customers extra added value and makes them feel comfortable about what they are installing. "Reassurance is most important. If something fails, we have an action plan in place to take care of the problem quickly and effectively. The communication and trust we have in our partners at NAPA and our dealer, Barton Auto Parts, allows us to perform at the highest level of service.
Recently, Cino Auto Repair has undergone a complete changeover of outside decor, signage and colours to best represent the NAPA AUTOPRO brand. They partnered with SH Automotive Showrooms to transform the front waiting area with an awards wall and coffee station. They also added a new media center, equipped with iPads for customers to browse NAPA Service Assistant and two large televisions - one for entertainment and one for their digital menu board.
"New equipment purchases are a constant in our business - new tire machines, electrical charging testers, headlight aimers, just to mention but a few. Reinvesting in our business is critical and always very important to keep our technicians working at optimum levels," Lui and Serge say, "New computers throughout the shop utilizing Lankar, DVVI, ProLink and MechanicNet keep our shop on the leading edge to take care of our customers, suppliers and staff."
Training is key for Cino Auto Repair. The brothers have taken Bob Greenwood's management classes and they regularly attend every seminar at our annual NAPA AUTOPRO convention. Both Lui and Serge have University degrees in Commerce (Brock and University of Waterloo) and both have b.ED degrees from Brock University. As well, both have Automotive Service Technician 310S licenses.
"Knowledge is power. We strive personally as certified technicians and University grads to keep our business in the best possible position within the market. We both agree as owners that any management class regardless if we get one thing from it is well worth the time and money spent."
Cino Auto Repair is actively involved in the Stoney Creek community. Both Lui and Serge's children play in local sports leagues and both dads are volunteer coaches. Cino Auto Repair regularly donates to the local food banks and mission services. They also sponsor Stoney Creek Minor Hockey, Saltfleet Soccer and BYS program.
Both Lui and Serge agree, their business mentality is all about family.
"We have been blessed to work side-by-side with Mom and Dad for over 30 years. As a result, our values have always been "family first". We lost our father almost two years ago and we are thankful for the special times that we spent as a family. Even though we work very hard daily, we take time to have family dinners together and vacations together. We translate these values into our business - Saturdays and Sundays are set aside for family days for everyone including our staff. We value people first before the profits and dollars and cents."
Looking ahead, Cino Auto Repair continues to strive for excellence. The brothers say, "We will continue to have the best technicians and offer more and more services for our customers. Ultimately, we continue our commitment to the NAPA AUTOPRO mission statement - very proudly positioned in our front office!"
Visit our main webpage at https://cinoautorepair.com/
Our excellent team of highly trained, certified and professional technicians works hard to get you back on the road as soon as possible. We are ASE certified and updated on a constant basis to provide you with the highest quality of service.
We are a modern repair facility. We use the latest computer hardware and software to diagnose your vehicle. We work on all makes and models and can handle all of your car care needs.